Widerrufsrecht
Return Policies of Memento Mod's
At Memento Mod's, we strive to ensure the complete satisfaction of our customers with every purchase. However, we understand that there may be situations where you need to return a product. Below are our return policies for your reference:
Return Conditions:
- Products must be in their original condition, unused, and include all original tags and packaging.
- A receipt or proof of purchase is required to process the return.
- Products must be returned within the specified time frame to be eligible for a refund or exchange.
Return Period:
- Customers have up to 14 days from the date of receipt to return a product for a refund or exchange.
- After this period, returns will not be accepted.
Return Process:
- To initiate the return process, contact our customer service team for detailed instructions on how to return the product.
- Customers are responsible for the shipping costs associated with returning the product, unless the product is found to be defective or the return is due to an error on the part of Memento Mod's.
Refunds:
- Once the return is received and approved, a refund will be issued using the original payment method.
- Refunds may take up to 15 business days to process and appear in your account, depending on the payment method and banking policies.
Exchanges:
- If you wish to exchange a product for another, please contact us to coordinate the exchange and verify the availability of the desired item.
Right to Modify Policies:
- We reserve the right to modify our return policies at any time and without prior notice. Any changes to our policies will take effect immediately upon publication on our website.
For any additional questions about our return policies, please do not hesitate to contact our customer service team. Thank you for choosing Memento Mod's. We look forward to serving you again in the future.
Sincerely,
Memento Mod's